Frequently Asked Questions
What is the best method of contact?
Emailing firstname.lastname@example.org is the best way to get in touch. Please allow 24-48 hours for a response. Business hours are Monday-Friday, 9am to 5pm, EST.
What methods of payment do you accept?
Cash (local clients only), Credit Cards, PayPal. You do not need a PayPal account to pay via PayPal.
Do I have to put down a deposit?
Projects do not begin until a deposit has been made. Generally, a 50% deposit is required. Deposits of lesser quantities will be discussed when necessary. Invoices must be paid in full before ANY print order is printed. e.g. business cards, postcards, stationery, apparel. If you prefer, you can pay for your service in full prior to the project’s completion. All deposits are nonrefundable unless stated otherwise.
How will I receive my design work once completed?
A finished project is yours upon receipt of final payment. Your files will be sent to you via e-mail. At your request, your files will be supplied on a CD or flash drive for a nominal fee. If you ever lose your files, first search “Logo Files” in your email. If you are still unable to locate your files after searching, please contact us.
Who owns copyright of the design work e.g. logos?
Copyright is yours upon receipt of final payment. However, Lori The Designer LLC reserves the right to use any work for promotional purposes.
What if I need a design ASAP?
Urgent design requests may be accommodated depending on how full our production schedule is. A rush fee will apply.
Can you proof read my design or content? (e.g. poster, flyer, website content)
Unless stated in an agreement/contract, in which copywriting is included, proofreading, editing or developing wording are NOT the responsibility of Lori, The Designer.
What is the purpose of a proof?
Proofs are sent for you to proof read and approve your print designs before they are sent to print. Your approval constitutes acceptance of full responsibility for errors, omissions, legal or ethical woes. Lori, The Designer is not responsible for grammatical, spelling or any error once you have approved a proof for your particular design.